FAQ

What are the check-in and check-out times?
Check-in is at 2.00pm and check-out is at 12.00pm. If you arrive earlier, we will store your luggage in the store room. Then, you can hang out and relax at our lounge, surfing Internet or take a stroll at the surrounding area. Just be patient and allow us to prepare the room for you.


How do I get to Serai Inn from the airport or bus terminal?
Please check our location page for information on how to get to Serai Inn. 

Are your rooms air-conditioned?
Yes, all the rooms are air-conditioned.


Do you have en-suite bathrooms?
No, we are a budget hostel and thus we only have common bathrooms and toilets (on sharing basis).


Can I pay with credit card?
You can make a booking using your credit card from our website directly.



Do you offer airport pick-up?
Sorry, we do not offer airport pick-up but there are many convenient ways to get here from the airport.


How can I check room availability?
You can email us directly to check the availability. We’ll get back to you within 24 hours. Alternatively, you can also check it out through our booking page.


What does “For Backpackers, By Backpackers” mean? Serai Inn is run by three “travel-holics” who have travelled to 31 countries across 5 continents. We travelled independently and often stayed at budget hotel or hostel. We enjoy meeting people from all over the world hence comes the idea of setting up a guesthouse for backpackers. Serai Inn is established mostly based on what we have learnt when travelling. Rest assured, as backpackers ourselves we understand your needs and we are committed to make your holiday a sweet memory.